Terms of service

Overview

This website is operated by Rottenberg Rachel BV, registered in Belgium. Throughout the site, the terms “we”, “us” and “our” refer to Rottenberg Rachel BV. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms”), including additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Company details:

Company name: Rottenberg Rachel BV

Registered address: Appelmanstraat 25, 2018 Antwerp, Belgium

Company number / VAT (BTW): BE 0550.990.781

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority and have given consent for any of your minor dependents to use this site.

You may not use our products for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction.

A breach or violation of any of the Terms will result in immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card details) may be transferred unencrypted and involve transmissions across networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.

Section 3 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current. Any reliance on the material on this site is at your own risk.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.

Section 5 – Products or Services

Some products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange only in accordance with our Returns & Refund Policy.

We reserve the right to limit sales to any person, geographic region, or jurisdiction, and may discontinue products at any time.

Section 6 – Billing and Account Information

We reserve the right to refuse or cancel any order placed with us. In such cases, we may attempt to contact you via the details provided at the time of order.

You agree to provide current, complete, and accurate account and purchase information.

Payments are securely processed via Stripe. We do not store or have access to your full payment details.

Section 7 – Consumer Rights & Returns

As an EU consumer, you have a 14-day right of withdrawal for online purchases, beginning the day after you receive your goods, unless an exception applies (e.g. custom-made items).

If you wish to return a product, you must notify us within this period and return the item in unused condition. Refunds will be processed in line with our Returns & Refund Policy.

Section 8 – Privacy & Data Protection

Your personal data is handled in compliance with the General Data Protection Regulation (GDPR).

Please see our Privacy Policy for details on how we collect, use, and protect your personal information, as well as your rights under GDPR (including the right to access, rectify, or request deletion of your data).

Section 9 – Third-Party Tools and Links

We may provide access to third-party tools or links to third-party websites. These are provided “as is” without warranties. We are not responsible for third-party websites, their content, or their practices.

Section 10 – User Submissions

Any comments, feedback, or submissions you send to us may be used by us without restriction, unless otherwise agreed in writing. You are responsible for ensuring your submissions do not infringe third-party rights.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally, there may be information on our site containing errors or omissions (including product descriptions, pricing, promotions, or availability). We reserve the right to correct or update such information at any time.

Section 12 – Prohibited Uses

You are prohibited from using the site for unlawful purposes, to violate intellectual property rights, to harass others, to upload viruses or malicious code, or to interfere with site security.

Section 13 – Disclaimer of Warranties; Limitation of Liability

Our service and products are provided “as is” and “as available” without warranties of any kind, except as required by law.

Nothing in these Terms limits your statutory consumer rights under Belgian and EU law.

Section 14 – Indemnification

You agree to indemnify and hold harmless Rottenberg Rachel BV, its affiliates, and employees from any claims arising from your breach of these Terms or violation of third-party rights.

Section 15 – Severability

If any provision of these Terms is found unlawful or unenforceable, the remainder shall remain valid.

Section 16 – Termination

These Terms remain in effect unless terminated by either party. You may terminate by ceasing use of the site. We may terminate immediately if you fail to comply with these Terms.

Section 17 – Entire Agreement

These Terms, together with our policies (Privacy Policy, Returns Policy, etc.), constitute the entire agreement between you and us.

Section 18 – Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Belgium.
Any disputes shall be submitted to the competent courts of Antwerp, Belgium.

Section 19 – Changes to Terms

We reserve the right to update these Terms at any time by posting updates on our site. Continued use of the site constitutes acceptance of changes.

Section 20 – Contact Information

Questions about the Terms & Conditions should be sent to:

Rottenberg Rachel BV
Appelmanstraat 25, 2018 Antwerp, Belgium
support@josetti-jewellery.com
VAT (BTW): BE 0550.990.781